iPhonik is the leader in the contact center business in Sri Lanka. We are the only company in Sri Lanka
that serves a 360-degree value proposition to the contact center industry. . We bring in Consultancy, Infrastructure, Installation, maintenance, fully outsourced contact center management and Training, covering the contact center's entire life cycle.
Further, we have our on-premises Nextconect contact center and FlashCloud, a cloud-based contact center according to your budget and preferred operational model.
NextConnect Contact Center by iPhonik provides all the critical functionality that enterprise businesses
need for a cost-effective, worthwhile solution. NextConnect uses Asterisk as the core switching engine.
As a more robust call distribution engine, Asterisk delivers a carrier-grade solution with a 99.999%
NextConnect Contact Centre is an omnichannel contact center solution designed for midsize and large companies who believe customer relation is the key to success. It offers omnichannel contact management, automatic call distribution (ACD), interactive voice response (IVR), and computer telephony integration (CTI) within a suite. Nextconnect enables customer agents to handle both inbound and outbound communications from multiple communication channels, such as telephone, email, fax, Webchat, and SMS.
With the help of the ACD functionality, the software automatically routes customer calls based on routing algorithms so that the queries reach the most appropriate resources.
Fashcloud makes it possible to offer outstanding sales and customer service as enterprise companies but
without the armies of technical personals up-front costs, complex infrastructure, and truckloads of
hardware. Using the cloud, you can scale seats as needed, deploy in days, and pay as you go.
Flashcloud helps contact centers of all types and sizes take control of their operations and get up and running quickly. Technical and non-technical people can easily administer the Flashcloud system. Even informal contact centers can significantly benefit from a cloud solution due to its flexibility, power, and ease of use.
With Flashcloud, you can harness the cloud's speed and flexibility while getting all the robust features of on-premise systems. Whether you're seeking inbound, outbound, or blended contact center software, Flashcloud has the solution for you. Flashcloud contact center platform deployed on Dialog Enterprise Cloud enables customers to choose their connectivity to the platform through Dialog's VPN routers or internet.
Call Centers aren't what they use to be. They can often be the hub, heart, and first impression of your
organization. You may already decide on going to a cloud-based solution, but iPhonik's choices and
options are tailor-made for your requirement with up-to-date technology, allowing you to make the leap.
Our business engineering consultants apply automated technologies to deliver customized Contact center outsourcing solutions. This approach benefits our clients by helping them outsource contact center processes such as inbound and outbound calling, leading to greater efficiency and improvement in day-to-day customer service levels. To stay competitive, businesses need to access a first-rate outsourcing call center with state-of-the-art technology and well-trained agents—that's what iPhonik can offer.
As one of the leading outsourced Call Center companies, iPhonik has the experience and expertise to help improve your Contact Center processes. Your customers expect to receive the highest quality of support when interacting with your organization, and we are here to ensure that happens. Consistency, professionalism, organization, and efficiency are all needed to manage successful operations in call centers. Our team works directly with yours to develop a solution that makes outsourcing "contact centers" a pleasant experience.
Phonik-IPBX offers all the functionality required by demanding businesses, wrapped up in an easy-to-use,
flexible business phone system, delivering full Unifed Communications. A professional feature set,
together with tools to simplify operation and management, provides the ideal solution for all your
company’s communications needs. Phonik-IPBX is built on the power of FreePBX, the world's most popular
opensource phone system with over 2 million active installations, tens of millions of users and a
Phonik-IP PABX System is specially designed for medium and large companies that need to maintain several PSTN lines and that have many IP and analog phones in use. This new solution is ideal for business with up to any extensions, or that requires up to any concurrent calls. Companies can maintain whatever PSTN lines they require while being able to take advantages of advanced IP PBX features all the same, including Automated Attendant, Voicemail, Remote Extensions, Remote Office Connection, Conference Bridging, Call Detail Records (CDR), Automatic Call Distribution (ACD) and many more.