Case Studies

AMANA BANK VIDEO & VOICE INFRASTRUCTURE SOLUTION

About Amana

Amãna Bank is the first and only Licensed Commercial Bank in Sri Lanka to conduct all its operations under the principles of Islamic banking and be fully disengaged from interest based transactions.

Today, the Bank reaches over 200,000 customers through a growing network of 28 branches and offers the full spectrum of Consumer Banking, SME Banking, Corporate Banking, Treasury and Trade Finance with a wide array of products and services catering to the varying needs of customers.

Challenge

  • 400+ phone extensions needed to be connected to Colombo Head office together with the DR facility for automatic link failover
  • 28 branches needed to be connected to head office for seamless communication
  • Board of directors were distributed across the globe and having board meetings using video conferencing was a challenging and a costly affair

Solution

PhonikIP Communication stack including PABX, e-Fax, Call recording, IVR and call Center modules were deployed at the Amana Bank head office and for BCP fully equipped Disaster Recovery site with automatic failover was deployed.

13 Branches were connected with Zycoo IP PABXes and Realtone voice Gateways.

Aver Video conferencing was deployed to cater the video conferencing requirement enabling to conduct video conferencing among the people across the globe .

SOS NONGOVERNMENTAL ORGANIZATION CALL CENTER SOLUTION

About SOS

SOS Founded in 1949, and largest nongovernmental organization dedicated to the care of orphaned and abandoned children. Impact the lives of vulnerable children and families across 134 countries and territories through their family support and care programs, medical centers, schools, emergency relief efforts and 570 SOS Villages.

iPhonik is helps organizations to reduce their operational costs and increase revenue by providing innovative communication and collaborative solutions.

Challenge

In 2016 SOS nongovernmental organization funded through donor community had following challenges in the process they were using to acquire new donors.

  • New client list must be distributed Agents
  • Used excel sheet to maintain donors
  • had to manually record rescheduled calls, comments
  • They manually dial and get calls to donors

To achieve month end target SOS had to improve the call center productivity and efficiency therefore they required an automated solution.

Solution

iPhonik solved above challenges using an automated call center system which consist the following key ability,

  • Upload the caller list to the system using excel file
  • Allocating caller numbers to agent using the system
  • Auto Dial module for automatically fetching numbers & autodialing
  • Automated system to add comments records
  • Call recoding capability with compact of data records in every individual call

UNION BANK VIDEO CONFERENCING SOLUTION

About Union Bank

Established in 1995, as the 8th indigenous Bank, Union Bank is amongst the top 5 private commercial Banks in Sri Lanka in market capitalization, offering a full range of products and services to personal and commercial financial sectors.

iPhonik is helps organizations to reduce their operational costs and increase revenue by providing innovative communication and collaborative solutions.

Challenge

Year 2014, marks significance for Union Bank with TPG the US based global investment firm with $67Bn in capital under management acquiring 70% equity in the Bank. However, with foreign investment, stake holders were distributed across the globe. Information sharing and online meetings were required to plan and monitor strategies. Hence Union Bank IT was challenged with introducing a video conferencing solution with following requirements,

  • Simple Deployment
  • Multiparty conferencing using Desktops, Laptops, Tabs and Smart phones
  • Cost effective
  • Online presentation, Board room connectivity and boardroom meeting scheduling

Solution

Aver EVC 950 video conferencing solution was deployed at Union Bank connecting their board room with the multiparty conferencing unit. Eazy meetup client was used to connect using Desktops, Laptops, Tabs & Smart phones. Simple configuration enabled them for a quick deployment. The solution enabled them to conduct one to one board room meetings as well as multiparty conferences among mobile users on the go.

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