info@iphonik.com      +94 11 7121600

ABOUT iPhonik

iPhonik started its journey in 2010 to improve “corporate communications” and bring in sophistication to “communication techniques” at an affordable price.

We iPhonik change the way people communicate. We take pride in our flexibility to work with clients to best meet their required objectives. We are eager to help organizations reduce their operational costs & increase revenue by providing Innovative and collaborative communication solutions.

iPhonik Private Limited focuses on providing services based on customer needs. We implement innovative solutions working with multiple fronts while collaborating with user experiences and business requirements. We take pride in our flexibility to work with clients in a way that they could best meet their required objectives. We have proven our capacity through critical, reliable, innovative, and user-friendly solutions in every industrial vertical. iPhonik's aims to create long-lasting relationships delivering unique and outstanding service to our clients.

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OUR KEY DRIVERS

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Customer Experience

Being in the Contact Center industry for over a decade, our innovative first-in-class solutions paved us into a leading outsourcing company. With every new experience, we delve into the most in-depth resources of our skilled workforce to cultivate an atmosphere of compassion and success for our clients.

Skilled Workforce

Specialized training programs are continually implemented to ensure that staff outperforms industry standards. The hallmark is seamless teamwork, passion for service excellence, and dynamic culture where ideas are always encouraged. Our team is our prime asset. Our well-experienced Technical Experts / Project Managers are highly qualified with Msc, Mba, BSc, BCS, and various technical certifications. The team has the know-how to configure, troubleshoot, and support critical systems running on multiple platforms and environments. They work closely with our clients to implement the ideal solution that best fits the business requirements and brand standards. Our solutions are based on industry-leading technologies.

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Process Maturity

iPhonks’ process indicates our efforts and dedication to continual improvement through qualitative measures and feedbacks. Thus we believe our process should be helpful, automated, reliable in information, and continuously improving for a process to be matured. Our maturity levels are evolutionary toward achieving the best process. We work on each layer in the foundation for continuous process improvement.  

WHAT MAKES US DIFFERENT

At iPhonik, we seek to become a trusted partner to our customers, empowering them to leverage varied technologies to address their critical business issues. Our approach is always customer-centric, and our focus is invariably on performance excellence. We take our commitment to our customers very seriously. Our service delivery is based on proven systems and industry best practices and standards. Our customers trust our solutions because our focus does not stop at understanding their businesses. Still, it drills deeper into understanding even their customers' businesses, ever grasping their business challenges and delivering solutions that can accelerate their business goals.

Many of the solutions and services we offer are designed to reduce energy with a greener footprint.

OUR SUPPORT PROCESS

Solution Designing

iPhonik has a dedicated team of highly motivated and customer-focused Sales Professionals. Understanding the customer and his needs is crucial in today’s environment, where conditions can vary from day to day. It is this flexibility and understanding that helps iPhonik stands out against the rest.

The Sales Team includes Pre-Sales individuals who help formulate, design, and manage each project. These presales experts help reduce the technology gap between the Sales and Technical Team, ensuring a smooth transition from start to finish.

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Technical

iPhonik has a dedicated team of highly motivated and customer-focused Sales Professionals. Understanding the customer and his needs is crucial in today’s environment, where conditions can vary from day to day. It is this flexibility and understanding that helps iPhonik stands out against the rest.

Backed by a dedicated support team, iPhonik's Technical Support provides 24/7 maintenance services for our telephony equipment and software implementations. With this support infrastructure in place, we allow the customer to focus on his core business while taking care of the relevant technical platform. The service includes;

  • 24 x 7 Support Capabilities
  • Platinum, Gold, Silver Service Plans
  • Managed Services (Onsite/ Offsite)
  • Related Professional Services & Consultancy Services
Our customers increasingly want to have the best service and control costs. We @ iPhonik can provide you with the attention you require giving you peace of mind always.